This is how bad this grill will look after less than 3 years

The black inscriptions indicating which burner is controlled by which knob is rubbing off everywhere, electrical outlets in back no longer have spring closure (broke), the plastic rings on the burner controls are cracking, the temp gauge reads 200deg F even when its 40 deg outside.

I contacted Napoleon directly to ascertain warranty coverage…2018 models had Lifetime Bumper-to Bumper Warranty which covers some things indefinitely, some things for 15 yrs and many parts for 2 years. As a COURTESY they would supply me with new decals to place on the grill (cant wait to see how that looks), and the rest of the parts would be at a discounted price! I expressed my dismay that an allegedly premium product with a premium price point would want to charge their customer ~ $100….this amount is miniscule compared with the $3500 I paid for the grill and accessories… This $ 100 is not generating any real revenue for them but is generating a lot of bad will for the customer. Napoleon's representative Kat did not care.

I would definitely consider purchasing a grill from another manufacturer. At this price point, customer service and standing behind the product is imperative; sadly Napoleon has not figured that out.

Mine gets delivered in 9 days!