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  2. Agreed. They also failed to show how to properly check the balance. The weight will need to be slid up or down the shaft that secures it to the main spit. Having it sit right against positioned in it's lowest position on the spit likely won't provide any counter balancing or not enough. It then has to be tightened into place on that shaft. It also doesn't have to sit right up against the back of the fork. It can go farther away so as not to interfere with any drip pan you may have below it. Better shown here: https://youtu.be/mgzHMllB8cc?si=CIHrtrZ17Wcqv_to

  3. You need to mention that to turn on the infrared burner, you need the propane on, the electric turned on and have to push the igniter button on the far left. Perhaps you can develop a video that includes the instructional comments included in this thread.

  4. One thing not mentioned is that you want to make sure you have the narrow side of the stop bushings (my rotisserie came with two) positioned so that they sit ON the edge of the grill body that the spindle rides on so that you have the round edge of the stop busing rotating on edge of the grill rather than the squared edges of the spit rod. Really just common sense but the video doesn't mention and the view does not make it clear either.

  5. I just ordered the Napoleon Prestige Pro 500 RSIB. Which rotisserie comes with this grill, and does the rear inside infrared bhrner come with a cover/plate, and does my rotisserie come with the counterbalance weight and stop bushings?

  12. Will the rotisserie kit work on a Napoleon that does not have a rear burner? I own a rogue 625 and would love to try this accessory but my grill lacks the rear burner. Would this kit still work for me?

  13. I have received a reply from your customer care department and they have informed me that the counter balance (that now you do not include) "IT IS REQUIRED FOR ANYTHING LARGER THAN A SMALL CHICKEN" etc so please get your answers coordinated and give customers who have spent a lot of money on your products a small item like a counter balance – to me left hand and right hand are NOT working together and it is the customer who looses out

  14. You need to update your video on this product as I have bought a new grill which included the rotisserie with it but have been told by the supplier that it no longer includes the counter balance weight – I guess protecting the motor from excess weight distribution is no longer important – so my interpretation is the motor will not last as long as it is designed for!!!!!

  15. I just received the Napoleon 69811 Heavy Duty Kit Grill Rotisserie, but there was no documentation, manual or instructions. Where can I download a copy of the documentation as it doesn't appear to be on the Napoleon website. Thanks.

  20. Just got my PRO665 this weekend and did a chicken this way. YUM! Best chicken I ever had!! Only used the back burner on high. It kept a steady 470 until the bird was almost done and then it crept to 490. I would say closer to 14-15min/pound. I wish the back burner went the whole length of the grill to make the most of the space/rotisserie…or at least 1.5 longer than what it is now.

  21. I just set up my new prestige pro 665 with the rotisserie, and while very happy overall, was surprised to find that when the rotisserie motor is attached you cannot open or use the cutting board/ice bucket. Is this by design or am I doing something incorrectly?

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